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Privacy Policy

Privacy Policy

Pinnacle Commercial Group Pty Ltd T/As NAI Harcourts Pinnacle
Pinnacle Commercial Group Pty Ltd T/As NAI Harcourts Pinnacle respects your privacy and is committed to protecting the personal information we collect and hold.

This Privacy Policy explains how we collect, hold, use and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) (AML/CTF Act).

What Personal Information We Collect

The personal information we collect depends on the services we provide. It may include:

  • Name
  • Address
  • Contact details
  • Property ownership or tenancy information
  • Financial or transaction-related information
  • Employment or income details where relevant
  • Identification documents where required by law
  • References or verification information
  • Communications and enquiry records
  • Beneficial ownership information where required under the AML/CTF Act
  • Information about the source or nature of funds involved in a property transaction
  • Information relating to the structure of entities such as companies, trusts or self-managed superannuation funds (SMSFs) where relevant to a transaction

In some circumstances, we may collect sensitive information where reasonably necessary to provide services or meet legal obligations. This is only done with consent or where authorised by law.

How We Collect and Hold Personal Information

We may collect personal information:

  • Directly from you
  • From authorised representatives
  • From publicly available sources
  • From third parties involved in property transactions
  • From third parties external to property transactions
  • Through identity verification processes required under the AML/CTF Act, including via third-party verification service providers

Information may be collected:

  • In person
  • Online
  • Via enquiry forms
  • During inspections or applications
  • Through communications with us
  • Through electronic identity verification platforms

We hold personal information securely in electronic and physical formats.

We take reasonable steps to protect personal information from:

  • Misuse
  • Interference
  • Loss
  • Unauthorised access
  • Modification
  • Disclosure

Why We Collect, Use and Disclose Personal Information

We collect, hold, use and disclose personal information to:

  • Provide commercial real estate services
  • Manage property transactions
  • Respond to enquiries
  • Conduct marketing activities
  • Verify identity as required by law
  • Meet our obligations under the AML/CTF Act, including conducting customer due diligence and ongoing transaction monitoring
  • Comply with our reporting obligations to the Australian Transaction Reports and Analysis Centre (AUSTRAC)
  • Meet legal and regulatory obligations
  • Improve our services

We may disclose personal information to:

  • Related entities
  • Service providers
  • Professional advisers
  • Contractors
  • Regulators where required by law
  • Identity verification service providers engaged to assist with AML/CTF compliance
  • AUSTRAC and other regulatory bodies where required or permitted by law
  • Law enforcement agencies where required by law

Only where reasonably necessary to deliver our services or meet our legal obligations.

AML/CTF Obligations – Identity Verification

NAI Harcourts Pinnacle is a reporting entity under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth). This means we are legally required to:

  • Verify the identity of clients entering into property transactions, including buyers, sellers, and where applicable, beneficial owners of entities involved in transactions
  • Conduct ongoing customer due diligence throughout the course of a transaction
  • Monitor transactions for suspicious activity
  • Report certain transactions and suspicious matters to AUSTRAC

What this means for you:

  • We may ask you to provide identity documents such as a passport, driver’s licence, or other government-issued identification
  • We may ask questions about the source of funds involved in a transaction
  • Where a property is owned or purchased through a company, trust or SMSF, we may request documentation to identify beneficial owners
  • We are unable to proceed with a transaction if we are unable to satisfactorily verify your identity as required by law

Tipping-off prohibition:

Please be aware that under the AML/CTF Act, we are prohibited from informing you if a Suspicious Matter Report has been submitted to AUSTRAC in relation to a transaction. This is a legal obligation and is not a reflection on you as a client.

Retention of identity records:

We are required by law to retain identity verification records for a minimum period following the completion of a transaction. These records are held securely and in accordance with our obligations under both the AML/CTF Act and the Privacy Act.

Marketing

We may use personal information to provide information about properties, services or opportunities that may be of interest.

You may opt out of receiving marketing communications at any time by contacting us using the details below.

Anonymity

Where lawful and practical, you may choose to deal with us anonymously or using a pseudonym.

However, in many cases we may be unable to provide services unless sufficient personal information is provided. Where we are required to verify your identity under the AML/CTF Act, anonymity is not available as a matter of law.

Consequences of Not Providing Information

If you do not provide personal information we reasonably require, we may be unable to:

  • Provide services
  • Respond to enquiries
  • Facilitate transactions
  • Meet legal obligations under the Privacy Act 1988 (Cth) and the AML/CTF Act 2006 (Cth)

Access and Correction

You may request access to the personal information we hold about you.

You may also request that we correct information that is:

  • Inaccurate
  • Outdated
  • Incomplete
  • Misleading

Requests should be made using the contact details below.

You may also request information about the source of personal information collected from third parties, subject to any limitations imposed by law including under the AML/CTF Act.

Complaints

If you believe your personal information has not been handled appropriately, you may contact us.

We will:

  • Acknowledge your complaint
  • Investigate the matter
  • Respond within a reasonable timeframe

Overseas Disclosure

We may disclose personal information to overseas service providers where necessary to support our operations or to fulfil our AML/CTF obligations, including identity verification service providers.

Where this occurs, reasonable steps are taken to ensure the information is handled in accordance with Australian privacy standards.

Individuals should be aware that overseas recipients may not be subject to the same privacy protections as under Australian law.

Data Retention

We retain personal information only as long as required for:

  • Providing services
  • Legal and regulatory obligations
  • Resolving disputes

When no longer required, information is securely destroyed or de-identified.

Automated Tools

Technology may be used to assist with communication, administration and service delivery. These tools support operational processes but do not replace human decision-making.

Contact Us

If you have any questions, requests, or complaints regarding privacy or our AML/CTF obligations, please contact:

Pinnacle Commercial Group Pty Ltd
T/As NAI Harcourts Pinnacle
1333 Gympie Rd
Aspley QLD 4034

Email: admin@pinnaclecommercial.com.au
Phone: (07) 3160 2680